The Air-Asia Experiance

We recently needed to travel from Bangkok to Kula Lumpur using Air-Asia.

Boarding the plane and sitting in one of the front rows, we could observe the captain (3-stips) obviously flirting with the cabin crew at all times. That is not very professional in my opinion!

After the plane departed and the ‘fasten your seat belt’ sign went off, the cabin crew started to sell food and beverages to passengers. May I mention that the food and beverages at Air-Asia flights must be purchased which are fine with me!

That’s what I call a good Service!

Today I feel the urge to write down a great experience I had with Bangkok Airways on my early morning flight from Bangkok to Phuket on Wednesday 22^nd. July 2009.

I woke up early morning to travel to the Airport to catch the AM 07.50 hrs flight to Phuket.

I must point out to all of you that I do avoid flying Thai Airways as much as I can at this route for the following reasons:

• Thai does use a very old fleet of aircraft from my experience.
• Thai offers a Service without any smile right here in the Land of Smiles.
• I personally observed that sometimes not even kids lifejackets are handed out anymore to kids.
• I am sick and tired of the dry piece of fruit cake served daily for ages on this route.
• Lots of arrogant crew.
• When asking the crew for anything, I can feel often that they are not really happy about my requests or questions.
• The Crew does not know how to “Wai” (Thai greeting) and don’t understand that the way is not only a way to greet people but also Thai Culture!
• I feel that the many crew members don’t understand the service industry

From the Administrator

A new Blog to point out about good and bad services here in Thailand. All issues must be FACTS and not FICTIONAL.